INC-000000673 - Scunthorpe
Monitoring - Our engineer has identified the source of the power fault and fixed it, we are seeing all devices and services back online.
Jul 12, 2026 - 15:58 BST
Identified - Our engineer is on site now and investigating the issue. It appears to be a power fault associated with our OLTs, more updates to follow.
Jul 12, 2026 - 15:43 BST
Update - Our engineer is on their way to the affected exchange, ETA is 1 hour.
Jul 12, 2026 - 12:56 BST
Investigating - We are currently investigating an issue in Scunthorpe, we have lost comms with some of our equipment there causing a total loss of service for some customers in the area. We are dispatching an engineer to investigate.
Jul 12, 2026 - 11:08 BST
Uptime over the past 90 days. View historical uptime.
Networks Operational
90 days ago
99.96 % uptime
Today
Alscot Operational
90 days ago
100.0 % uptime
Today
Astmoor Operational
90 days ago
100.0 % uptime
Today
Birmingham Operational
90 days ago
99.68 % uptime
Today
Bishopsworth Operational
90 days ago
99.95 % uptime
Today
Blackburn & Accrington Operational
90 days ago
99.93 % uptime
Today
Blackpool Operational
90 days ago
100.0 % uptime
Today
Bristol Operational
90 days ago
100.0 % uptime
Today
Burnley Operational
90 days ago
100.0 % uptime
Today
Burton on Trent Operational
90 days ago
100.0 % uptime
Today
Chancerygate Operational
90 days ago
100.0 % uptime
Today
Chorley Operational
90 days ago
100.0 % uptime
Today
Crewe & Nantwich Operational
90 days ago
100.0 % uptime
Today
Deeside Operational
90 days ago
100.0 % uptime
Today
Derby Operational
90 days ago
99.97 % uptime
Today
Enfield Operational
90 days ago
100.0 % uptime
Today
Faraday Operational
90 days ago
100.0 % uptime
Today
Gillingham Operational
90 days ago
100.0 % uptime
Today
Glossop Operational
90 days ago
100.0 % uptime
Today
Greenwich & Woolwich Operational
90 days ago
100.0 % uptime
Today
Hereford Operational
90 days ago
100.0 % uptime
Today
Hereeast Operational
90 days ago
100.0 % uptime
Today
Harlesden Operational
90 days ago
100.0 % uptime
Today
Lincoln Operational
90 days ago
100.0 % uptime
Today
Littleworth Common Operational
90 days ago
99.66 % uptime
Today
Liverpool Operational
90 days ago
99.97 % uptime
Today
Llay Operational
90 days ago
100.0 % uptime
Today
Lomeshaye Operational
90 days ago
100.0 % uptime
Today
Marsden Operational
90 days ago
100.0 % uptime
Today
Mayfair Operational
90 days ago
99.81 % uptime
Today
Nottingham Operational
90 days ago
100.0 % uptime
Today
Newark-on-Trent Operational
90 days ago
100.0 % uptime
Today
Orchard Trading Estate Operational
90 days ago
100.0 % uptime
Today
Preston Operational
90 days ago
100.0 % uptime
Today
Scunthorpe Operational
90 days ago
99.93 % uptime
Today
Sheffield Operational
90 days ago
100.0 % uptime
Today
Skylon Operational
90 days ago
100.0 % uptime
Today
Stockport Operational
90 days ago
100.0 % uptime
Today
Stratford - London Operational
90 days ago
100.0 % uptime
Today
Tameside Operational
90 days ago
99.55 % uptime
Today
Wardle Operational
90 days ago
100.0 % uptime
Today
West London Operational
90 days ago
100.0 % uptime
Today
Wigan Operational
90 days ago
100.0 % uptime
Today
Wilmslow Operational
90 days ago
100.0 % uptime
Today
Winsford Operational
90 days ago
100.0 % uptime
Today
Brixton Operational
90 days ago
100.0 % uptime
Today
Brighton Operational
90 days ago
100.0 % uptime
Today
Ilkeston Operational
90 days ago
100.0 % uptime
Today
Islington Operational
90 days ago
100.0 % uptime
Today
Kingsbury Operational
90 days ago
100.0 % uptime
Today
Lye Exchange Operational
90 days ago
100.0 % uptime
Today
Oldham Operational
90 days ago
100.0 % uptime
Today
Sutton in Ashfield Operational
90 days ago
100.0 % uptime
Today
Toton Operational
90 days ago
100.0 % uptime
Today
Warrington Operational
90 days ago
100.0 % uptime
Today
Walsall Operational
90 days ago
100.0 % uptime
Today
Gloucester Operational
90 days ago
100.0 % uptime
Today
Bury Operational
90 days ago
100.0 % uptime
Today
Manchester Operational
90 days ago
99.73 % uptime
Today
Dartford Operational
90 days ago
99.88 % uptime
Today
Deptford Operational
90 days ago
100.0 % uptime
Today
Dudley Operational
90 days ago
100.0 % uptime
Today
Goodmayes Operational
90 days ago
99.93 % uptime
Today
Poplar Operational
90 days ago
99.66 % uptime
Today
Accrington Operational
90 days ago
100.0 % uptime
Today
Acocks Green Operational
90 days ago
100.0 % uptime
Today
Camden Operational
90 days ago
100.0 % uptime
Today
Carlton Operational
90 days ago
100.0 % uptime
Today
West Brom Operational
90 days ago
100.0 % uptime
Today
Hucknall Operational
90 days ago
100.0 % uptime
Today
Trafford Operational
90 days ago
100.0 % uptime
Today
Walkden Operational
90 days ago
100.0 % uptime
Today
Marylebone to Lower Holloway Operational
90 days ago
99.8 % uptime
Today
Brentwood Operational
90 days ago
100.0 % uptime
Today
Basildon Operational
90 days ago
100.0 % uptime
Today
Leicester Operational
90 days ago
100.0 % uptime
Today
Ipswich Operational
90 days ago
100.0 % uptime
Today
Leeds Operational
90 days ago
100.0 % uptime
Today
Plymouth Operational
90 days ago
100.0 % uptime
Today
Loxley Operational
90 days ago
100.0 % uptime
Today
Putney Operational
90 days ago
100.0 % uptime
Today
Hayes Operational
90 days ago
100.0 % uptime
Today
North Wembley Operational
90 days ago
100.0 % uptime
Today
Off Net Providers Operational
90 days ago
100.0 % uptime
Today
Virgin Media Business Operational
90 days ago
100.0 % uptime
Today
BT Operational
90 days ago
100.0 % uptime
Today
Zen Operational
90 days ago
100.0 % uptime
Today
TTB Operational
90 days ago
100.0 % uptime
Today
Openreach Operational
90 days ago
100.0 % uptime
Today
Glide Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
Sky Operational
90 days ago
100.0 % uptime
Today
PXC Operational
90 days ago
100.0 % uptime
Today
ITS Core Network Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
Hosted Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 12, 2026

Unresolved incident: INC-000000673 - Scunthorpe.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
INC-000000671 - Birmingham (Bromford Lane)
Resolved - This incident has been resolved.
Jul 10, 00:24 BST
Monitoring - Our router had overheated and shut down, we have brought the temperatures down and have repositioned the device to allow for a better climate. We will continue to monitor.
Jul 9, 20:24 BST
Update - Our engineer has arrived on site and is investigating the issue.
Jul 9, 19:29 BST
Update - Our engineer is on their way to the affected node, ETA is 19:30
Jul 9, 18:47 BST
Investigating - We are seeing one of our network routers down in the Bromford Lane area of Birmingham causing a total loss of service for all customers in the area. We have allocated engineers to attend and are awaiting an ETA.
Jul 9, 18:16 BST
Jul 9, 2026
INC-000000669 - Faraday outage
Resolved - This incident has been resolved.
Jul 9, 15:52 BST
Monitoring - We are seeing all services being restored. Please retest and let us know if any issues persist. We will continue to monitor the service for a period
Jul 8, 11:03 BST
Identified - Our Network Engineering team has identified the issue and the majority of services have now been restored. They continue to work on restoring any remaining affected services.
Jul 8, 08:12 BST
Update - Our Network Engineering team continues to investigate the remaining service impacted and are working to restore affected services. We will provide further updates as they become available.
Jul 8, 07:11 BST
Investigating - Following tonight’s planned migration, a number of customers remain impacted.

Engineers are onsite working with our Level 4 engineering team to restore services. Further updates will be provided as they become available.
Jul 8, 06:04 BST
Jul 8, 2026
Jul 7, 2026
INC-000000667 - Blackburn Outage
Resolved - This incident has been resolved.
Jul 7, 09:38 BST
Monitoring - We are seeing services restored. Please retest and let us know if any issues persist. We will montior this for a period
Jul 6, 14:48 BST
Update - Our engineers are still on site carrying out the necessary works to bring services live.

Next update 14:30.
Jul 6, 13:35 BST
Update - Our engineers remain on site at the fault location carrying out investigations and repairs.

Next update: 13:30
Jul 6, 12:30 BST
Identified - Our engineers have identified the fault and have begun repair work.

Next update 12:00.
Jul 6, 11:01 BST
Investigating - We are aware of an issue impacting a small number of customers in the Blackburn area. We currently have an engineer on site investigating the issue.

Next update 11:00.
Jul 6, 10:09 BST
INC-000000668 - Manchester outage
Resolved - This incident has been resolved.
Jul 7, 09:38 BST
Monitoring - 1500 - We are seeing services restored. Please retest and let us know if any issues persist. This will be monitored for a period
Jul 6, 15:07 BST
Investigating - We are aware of an issue impacting a small number of customers in the Manchester area. We currently have an engineer on route to site to carry out investigations.

Next update 14:30
Jul 6, 13:37 BST
Jul 6, 2026
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
Partial Service Outage - Bishopsworth
Resolved - This incident has been resolved.
Jul 2, 09:00 BST
Monitoring - 1610 We are seeing all services restored. We will continue to monitor for a period
Jul 1, 16:10 BST
Update - 1530 We are starting to see some services restored. Work continues to restore the remaining impacted services
Jul 1, 15:31 BST
Identified - 1430 Engineers are onsite and have identified the damaged cables. Work is underway to swap the fibres to restore service
Jul 1, 14:25 BST
Investigating - We are aware of an issue impacting a small number of customers in the Bishopsworth area. An Engineer is currently on route to site
Jul 1, 12:55 BST
Jul 1, 2026
Jun 30, 2026
INC-000000664 - virgin media nni, Outage
Resolved - This incident has been resolved.
Jun 30, 11:07 BST
Monitoring - We are know seeing the services back up and online following VMs works, see their update below -

We believe the issue was related to a recent change which caused unexpected impact. Mitigation actions have now been implemented, and services appear to be recovering.
Could you please check from your side and confirm whether you are now seeing services restored?

We will continue to monitor closely.
Jun 30, 06:55 BST
Update - The VM engineer should arrive onsite at 30/06/2026 01:43.
next update due - 30/06/2026 02:45.

If this changes we will be in touch.
Jun 30, 01:32 BST
Update - Please see VMs update below, they should have an engineer heading towards the exchange shortly. Updates to follow.

We are pleased to say we have passed your ticket to our dispatch team to arrange an engineer. We will update you as soon as we have an ETA.
Jun 30, 01:24 BST
Investigating - We are aware of an issue on a virgin media nni, affecting multiple customers.

We have raised this to the supplier to investigate now. Updates to follow
Jun 30, 01:09 BST
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

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