Service stable since restoration following repair works.
Posted Oct 14, 2026 - 09:19 BST
Monitoring
All fibre damage has been repaired and all customers are now online again.
Posted Oct 13, 2026 - 23:44 BST
Identified
Our engineers have identified the issue and have brought a number of customers back online. They are still working on site to bring the remaining customers back into service.
Next update due at 00:00
Posted Oct 13, 2026 - 22:58 BST
Update
Our engineers are continuing to work on site to instigate a fix. They have located the possible site of the fibre break and are continuing to test.
Next update due 23:00
Posted Oct 13, 2026 - 22:02 BST
Update
Our engineers are continuing to work on site to instigate a fix.
Next update due 22:00
Posted Oct 13, 2026 - 21:02 BST
Update
Our engineers are continuing to work on site to instigate a fix.
Next update due 20:00
Posted Oct 13, 2026 - 19:05 BST
Update
Our engineers are on site and continuing to carry out investigations.
Next update due 19:00
Posted Oct 13, 2026 - 17:58 BST
Update
Our engineers are on site carrying out investigations.
Next update due 18:00
Posted Oct 13, 2026 - 17:18 BST
Update
An ETA of 16:30 has been provided. Further updates will follow once on-site investigations have been carried out.
Next update: 17:00
Posted Oct 13, 2026 - 14:53 BST
Investigating
We are aware of some customers impacted by an outage in the Woowich area. We have raised for a field engineering team to attend the area and investigate further. ETA to follow.
Next update due 15:00
Posted Oct 13, 2026 - 14:06 BST
This incident affected: Networks (Greenwich & Woolwich).