INC-000000624 - Goodmayes outage

Incident Report for ITS Technology Group

Resolved

This incident has been resolved.

Posted Apr 21, 2026 - 16:49 BST

Update

Our 3rd party provider identified and resolved a fault in their network. We will continue to monitor and have requested a detailed RFO.

Posted Apr 21, 2026 - 11:49 BST

Monitoring

Hi Team,

Our engineers have attended site and we are now seeing all services restored.

Please re-test and get in touch if you are still experiencing issues.

Posted Apr 21, 2026 - 10:58 BST

Update

We have dispatched an engineer to the Exchange to start investigations on our equipment, the current ETA is 10:50 - 11:00.

Next update: 11:30 or earlier

Posted Apr 21, 2026 - 10:29 BST

Investigating

We are aware of an outage on the Goodmayes network. We are currently investigating this.

Next update: 10:30 or earlier.

Posted Apr 21, 2026 - 09:36 BST

This incident affected: Networks (Goodmayes).