Incident resolved. No further issues reported. Formal RFO will be available upon request.
Posted Mar 23, 2026 - 10:23 GMT
Monitoring
We have established the route cause of the issue, applied a change and are in the process of compiling a detailed RFO. We will monitor for a prolonged period but don't anticipate any further intermittent VOIP issues.
Posted Mar 20, 2026 - 13:20 GMT
Update
To further assist in our investigation, can partners who are experiencing this issue please reach out with the last reported timestamp for VIOP issues. This will allow us to correlate against information and possibly pinpoint the underlying cause.
We'd appreciate any information you can provide as soon as possible.
Posted Mar 20, 2026 - 11:52 GMT
Update
We are receiving reports of a re-occurence of the issue as of approx 1015. We have a dedicated team continuing to correlate information and investigating potential cause. As of now we are seeing no issue on the ITS network and are working closely with various upstream providers to establish the potential cause.
If you are going to reach out to ITS, please provide as much information as possible to aide in our investigations. If you are a VOIP user please specify the following:
VOIP provider SIP endpoint DNS configuration
Thank you for your ongoing co-operation and patience.
Posted Mar 20, 2026 - 10:39 GMT
Update
Since the changes we have seen no further reported issues, but we will continue to monitor closely. If you do experience any further issues please contact us.
Posted Mar 19, 2026 - 15:35 GMT
Update
1200 - As part of our ongoing investigations, our upstream provider has made some changes. We continue to monitor
Posted Mar 19, 2026 - 12:11 GMT
Update
We have seen no further reported issues but we will continue to monitor closely
Posted Mar 19, 2026 - 09:08 GMT
Update
We are continuing to investigate this issue, we'll provide further detail once we're in a position to.
Posted Mar 18, 2026 - 16:00 GMT
Investigating
Good afternoon. We are aware of some ongoing service issues where a limited number of services have been reported as intermittent. Investigations are ongoing with senior engineering resource. We have not yet established a link to any particular service, product or location but we hope to be in a position to provide a detailed update shortly.