Partial Service Outage - Manchester

Incident Report for ITS Technology Group

Resolved

This incident has been resolved.
Posted Dec 10, 2025 - 14:14 GMT

Update

Services have remained stable following monitoring.

We have found our 48f cable has been displaced within the duct, likely by a third party. We restored service by feeding in a new cable and splicing within a track joint. This is a temporary solution and we will replace the entire 48f cable at some point in the future under planned maintenance.
Posted Dec 10, 2025 - 14:13 GMT

Update

We are continuing to monitor for any further issues.
Posted Dec 10, 2025 - 05:28 GMT

Monitoring

Engineers have completed the repair works and we are now seeing all services back online. We will continue to monitor for a period of time.
Posted Dec 09, 2025 - 19:43 GMT

Update

Engineers are still carrying out repair works on site to restore services. Next update will be at or before 19:00.
Posted Dec 09, 2025 - 17:56 GMT

Update

Engineers remain on site and work continues. next update 1800
Posted Dec 09, 2025 - 16:38 GMT

Identified

1500 Engineers are on site and work is underway to restore services. next update 1630
Posted Dec 09, 2025 - 15:11 GMT

Investigating

We are currently experiencing an issue impacting a very small number of services in the Manchester Area. Engineers are on route to Site. next Update at 1430
Posted Dec 09, 2025 - 13:35 GMT
This incident affected: Networks (Manchester).