INC-000000614 - Putney outage

Incident Report for ITS Technology Group

Resolved

This incident has been resolved.

Posted Apr 08, 2026 - 08:33 BST

Monitoring

We are seeing services restored following our engineers works, could you please retest.

Posted Apr 07, 2026 - 16:22 BST

Update

Our engineers are heading to the exchange to reseat the SFP module.

Next update 4pm.

Posted Apr 07, 2026 - 15:04 BST

Update

Our engineers are currently still on site investigating the issue.

Next update 3pm.

Posted Apr 07, 2026 - 14:01 BST

Investigating

We are aware of a number of circuits currently affected in the Putney area. Our engineering team are currently on route to site with an ETA of 1pm.

Next update 2pm.

Posted Apr 07, 2026 - 11:51 BST

This incident affected: Networks (Putney).