Services are now being restored following our engineers’ works. Please retest your connection and let us know if you are experiencing any issues.
Posted Apr 17, 2026 - 23:33 BST
Update
Engineers have identified a fibre issue at SP5 and have now completed the repair works. We are seeing the majority of services restored. Our engineers remain on site to continue investigating and to identify and resolve any services that remain down.
Posted Apr 17, 2026 - 22:03 BST
Update
Our engineers remain on site and are currently testing between two joints to isolate the fault affecting the few remaining customers.
Next update: 22:00
Posted Apr 17, 2026 - 20:54 BST
Update
Our engineers remain on site carrying out investigations and repairs on any remaining services that are affected.
Posted Apr 17, 2026 - 19:41 BST
Identified
Our engineers remain on site carrying out investigations and repairs for services that still remain down.
Next update: 19:00
Posted Apr 17, 2026 - 17:59 BST
Update
Whilst investigations continue, we are seeing some services restored. Please retest and await further updates if you are still experiencing issues. Next update 1700
Posted Apr 17, 2026 - 16:00 BST
Investigating
We are currently experiencing an outage impacting a very small number of customers in the Mayfair area. Engineers are on site and investigations are underway. Next update 1600