We are seeing the services as back online. We will now monitor the services for further impact.
Posted Nov 07, 2026 - 06:45 GMT
Identified
There is currently loss of connectivity to all customers connected in the Harlesden and Hammersmith areas. This is due to emergency maintenance from our backhaul supplier in the area overrunning. They have advised that the work was not completed by the change window end time of 05:00 07/11 and the revised end time has been extended to 08:00 07/11. We will provider further updates when available.
Posted Nov 07, 2026 - 05:46 GMT
Investigating
There is currently loss of connectivity to all customers connected in the Harlesden and Hammersmith areas. This is due to emergency maintenance from our backhaul supplier in the area. They have advised that the work was not completed during the change window end time of 05:00 07/11 and the revised end time has been extended to 08:00 07/11. We will provider further updates when available.