Our engineers attended site and identified a fault within the FWDP. The fibre cable was reseated, which successfully restored connectivity.
If you continue to experience any issues, please reseat the fibre cable connected to the Adtran device and perform a reboot. Should you require any further assistance, please contact our support team.
Posted Oct 16, 2026 - 16:18 BST
Update
Our engineer has arrived on site and is currently carrying out investigations into the fault.
Next update: 15:30.
Posted Oct 16, 2026 - 14:31 BST
Update
Our engineers are due on site at the fault location at 13:45 - 14:00
Update to follow after initial investigations have been completed.
Next update: 14:30
Posted Oct 16, 2026 - 13:32 BST
Investigating
We are aware of an outage affecting multiple customers on the Marylebone/Mayfair network.
We have raised this to our engineers to attend the fault location to start investigations.