Update - Our engineer has restored service to the Fibre Bright and Fibre Light services, they are now working on any remaining dark fibre cables.
Mar 31, 2026 - 01:23 BST
Mar 31, 2026 - 01:23 BST
Update - Work is still ongoing at site to resolve the issues. We will provide further updates when available as the engineers work through the night.
Mar 30, 2026 - 22:07 BST
Mar 30, 2026 - 22:07 BST
Update - Our field engineering teams have arrived back onsite to address the damaged cabling.
Mar 30, 2026 - 19:00 BST
Mar 30, 2026 - 19:00 BST
Update - Engineers are on route. The next update will be to confirm the Engineers have arrived onsite and work is underway
Mar 30, 2026 - 17:13 BST
Mar 30, 2026 - 17:13 BST
Identified - Engineers are due on site to repair cable at 1800
Mar 30, 2026 - 15:34 BST
Mar 30, 2026 - 15:34 BST
Investigating - We are currently experiencing an issue that is impacting a small number of Customers in the Brighton Area. Engineers have attended site and identified the issue. We are sourcing a support team to site
Mar 30, 2026 - 14:47 BST
Mar 30, 2026 - 14:47 BST
Monitoring - We are seeing services restored to impacted services. Please retest and let us know if you are still experiencing issues. We will continue to monitor whilst we await confirmation from the supplier this has been fixed
Mar 30, 2026 - 17:17 BST
Mar 30, 2026 - 17:17 BST
Update - Please see the latest from the supplier:
We can advise that we're continuing to investigate the issues seen on the TX Link at Haringey.
No issues seen at Dalston as advised by our Engineer from testing the fibres and we can confirm the Optical Alarm is not showing any further issues on Hayes TX Link at present but we're continuing to monitor and we have requested an Engineer to attend Hayes site to OTDR the fibres.
Our Technical Teams are analysing the Fibre System NNI link impacted by the fault in conjunction with our Engineers to pinpoint the issues further.
We can advise that further OTDR Testing will be carried out by our Engineer from Hayes to identify a suspected fibre break.
Next update 6pm.
Mar 30, 2026 - 16:46 BST
We can advise that we're continuing to investigate the issues seen on the TX Link at Haringey.
No issues seen at Dalston as advised by our Engineer from testing the fibres and we can confirm the Optical Alarm is not showing any further issues on Hayes TX Link at present but we're continuing to monitor and we have requested an Engineer to attend Hayes site to OTDR the fibres.
Our Technical Teams are analysing the Fibre System NNI link impacted by the fault in conjunction with our Engineers to pinpoint the issues further.
We can advise that further OTDR Testing will be carried out by our Engineer from Hayes to identify a suspected fibre break.
Next update 6pm.
Mar 30, 2026 - 16:46 BST
Investigating - We are aware of an outage affecting multiple circuits on the Virgin Media network.
We have raised this to the carrier and they are actively investigating this issue.
Next update: 15:00
Mar 30, 2026 - 14:02 BST
We have raised this to the carrier and they are actively investigating this issue.
Next update: 15:00
Mar 30, 2026 - 14:02 BST
Networks
Partial Outage
Alscot
Operational
Astmoor
Operational
Birmingham
Operational
Bishopsworth
Operational
Blackburn & Accrington
Operational
Blackpool
Operational
Bristol
Operational
Burnley
Operational
Burton on Trent
Operational
Chancerygate
Operational
Chorley
Operational
Crewe & Nantwich
Operational
Deeside
Operational
Derby
Operational
Enfield
Operational
Faraday
Operational
Gillingham
Operational
Glossop
Operational
Greenwich & Woolwich
Operational
Hereford
Operational
Hereeast
Operational
Harlesden
Operational
Lincoln
Operational
Littleworth Common
Operational
Liverpool
Operational
Llay
Operational
Lomeshaye
Operational
Marsden
Operational
Mayfair
Operational
Nottingham
Operational
Newark-on-Trent
Operational
Orchard Trading Estate
Operational
Preston
Operational
Scunthorpe
Operational
Sheffield
Operational
Skylon
Operational
Stockport
Operational
Stratford - London
Operational
Tameside
Operational
Wardle
Operational
West London
Operational
Wigan
Operational
Wilmslow
Operational
Winsford
Operational
Brixton
Operational
Brighton
Partial Outage
Ilkeston
Operational
Islington
Operational
Kingsbury
Operational
Lye Exchange
Operational
Oldham
Operational
Sutton in Ashfield
Operational
Toton
Operational
Warrington
Operational
Walsall
Operational
Gloucester
Operational
Bury
Operational
Manchester
Operational
Dartford
Operational
Deptford
Operational
Dudley
Operational
Goodmayes
Operational
Poplar
Operational
Accrington
Operational
Acocks Green
Operational
Camden
Operational
Carlton
Operational
West Brom
Operational
Hucknall
Operational
Trafford
Operational
Walkden
Operational
Marylebone to Lower Holloway
Operational
Brentwood
Operational
Basildon
Operational
Leicester
Operational
Ipswich
Operational
Leeds
Operational
Plymouth
Operational
Loxley
Operational
Putney
Operational
Hayes
Operational
North Wembley
Operational
Off Net Providers
Operational
Virgin Media Business
Operational
BT
Operational
Zen
Operational
TTB
Operational
Openreach
Operational
Glide
Operational
Vodafone
Operational
Sky
Operational
PXC
Operational
ITS Core Network
Operational
Partner Portal
Operational
Hosted Phone System
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.