Resolved -
This incident has been resolved.
Jan 28, 08:49 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 27, 22:23 GMT
Update -
Our Engineer has repaired the damaged fibre and fully restored service. We will further monitor the network before closing the incidence.
Jan 27, 22:22 GMT
Update -
Our Field Engineers have identified the damaged cable, efforts are ongoing to repair the damaged fibre, next update will be 22:30
Jan 27, 21:13 GMT
Identified -
We are identified another separate outage in the region that might be be affecting some customer, our Engineers are working on it. Next update will be 21:00
Jan 27, 20:09 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 27, 19:38 GMT
Update -
Kindly be informed that our Engineer has restored service, we can see services online. We are going to monitor the link for a period of time before we close the incidence ticket. If you are still experiencing any network outage on your network, kindly raise a ticket to our NOC using the standard process
Jan 27, 19:38 GMT
Update -
Our Engineer are still on site working on the fix, next update will be 20:00
Jan 27, 19:24 GMT
Identified -
1815 - Engineer has arrived on site and the location of the issue has been identified. we are working on a fix. next update 1900
Jan 27, 18:19 GMT
Investigating -
We are experiencing a partial Outage in Manchester impacting a small number of customers. An Engineer is on route to site next update 6pm
Jan 27, 17:16 GMT