Resolved -
Issue has been resolved, all services are back online
Aug 1, 08:57 BST
Update -
Our engineers are working on site now to bring the services back online.
Aug 1, 08:05 BST
Identified -
Our engineer is on their way to the source of the issue at the local telephone exchange to investigate and implement a fix.
Aug 1, 07:14 BST
Investigating -
MSO Ticket Reference : We are currently experiencing an incident impacting customers in the Hammersmith area. Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.
Aug 1, 02:22 BST